Cancellation & Refund Policy

This Cancellation and Refund Policy ("Policy") forms part of our Terms and Conditions and applies to all purchases made on artworkupgrade.com ("Service"). By completing a purchase on the Service, you agree to this Policy.

1. Nature of the Service

ArtworkUpgrade is an instant digital-delivery service. You are able to preview the converted vector output free of charge and without signing up before making any payment. Payment is required only when you choose to download the final file. Because the preview shows you the exact output you will receive, and because the digital files are delivered immediately on payment, purchases are generally treated as final and non-refundable, subject to the exceptions set out below.

2. When Refunds May Be Granted

We will consider a full or partial refund in the following cases:

• Duplicate payment: you were charged more than once for the same order due to a technical error.
• Payment captured but download not delivered: your payment was successful but no download link was generated and no email was received within 24 hours, and our logs confirm the failure.
• Material mismatch: the downloaded output materially differs from the preview that was approved at checkout, and the difference is attributable to a defect in our Service.
• Unauthorised transaction: the payment was made without your consent and is confirmed as fraudulent by your bank or payment partner.

3. When Refunds Will Not Be Granted

• Change of mind after downloading the files.
• Dissatisfaction with aesthetic choices, style or suitability for a specific printer, medium or use-case, where the preview reasonably represented the final output.
• Issues arising from the source image quality you uploaded (for example, heavily blurred, low-resolution or watermarked inputs).
• Failure to check the free preview before paying.

4. Cancellation

As files are generated and delivered instantly upon payment, orders cannot be cancelled once payment is completed. You may abandon an order at any point before payment without any charge.

5. How to Request a Refund

To request a refund, please email support@artworkupgrade.com within 7 (seven) days of the transaction, including:

• your Razorpay Payment ID and Order ID;
• the email address used at checkout;
• a clear description of the issue and, where relevant, screenshots of the preview and the downloaded file.

6. Processing Timelines

We will acknowledge your request within 2 (two) business days and communicate an outcome within 7 (seven) business days of receiving the required information. If approved, the refund will be initiated to the original payment instrument within 3 (three) business days of approval. Depending on your bank or payment partner, it may take a further 5–10 business days for the amount to reflect in your account. No additional fees are charged for processing a refund.

7. Chargebacks

We encourage you to contact us first before initiating a chargeback with your bank or card issuer, so that we can resolve the matter quickly. Unjustified chargebacks may result in suspension of access to the Service.

8. Contact and Grievances

For any question about this Policy or to escalate a refund-related grievance, please contact our Grievance Officer:

Grievance Officer: The Grievance Officer, ArtworkUpgrade
Email: support@artworkupgrade.com